opms_backend/opms_parent/app/service/opsdev/operation.go

package opsdev

import (
	"context"
	"fmt"
	"regexp"
	"strings"

	"dashoo.cn/common_definition/comm_def"
	"dashoo.cn/opms_libary/myerrors"
	opsdevdao "dashoo.cn/opms_parent/app/dao/opsdev"
	opsdevmodel "dashoo.cn/opms_parent/app/model/opsdev"
	"dashoo.cn/opms_parent/app/service"

	"github.com/gogf/gf/database/gdb"
	"github.com/gogf/gf/frame/g"
	"github.com/gogf/gf/os/gtime"
	"github.com/gogf/gf/util/gconv"
	"github.com/gogf/gf/util/gvalid"
)

type OperationService struct {
	*service.ContextService
	Dao           *opsdevdao.OpsOperationEventDao
	RecordDao     *opsdevdao.OpsOperationEventRecordDao
	AttachmentDao *opsdevdao.OpsOperationEventAttachmentDao
}

func NewOperationService(ctx context.Context) (svc *OperationService, err error) {
	svc = new(OperationService)
	if svc.ContextService, err = svc.Init(ctx); err != nil {
		return nil, err
	}
	svc.Dao = opsdevdao.NewOpsOperationEventDao(svc.Tenant)
	svc.RecordDao = opsdevdao.NewOpsOperationEventRecordDao(svc.Tenant)
	svc.AttachmentDao = opsdevdao.NewOpsOperationEventAttachmentDao(svc.Tenant)
	return svc, nil
}

// GetList 运维事件列表
func (s *OperationService) GetList(req *opsdevmodel.OpsOperationEventSearchReq) (total int, list []*opsdevmodel.OpsOperationEvent, err error) {
	db := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).Where(s.Dao.Columns.EventStatus+" != ?", opsdevmodel.EventStatusClosed)

	if req.EventNo != "" {
		db = db.Where(s.Dao.Columns.EventNo, req.EventNo)
	}
	if req.EventTitle != "" {
		db = db.Where(s.Dao.Columns.EventTitle+" like ?", "%"+req.EventTitle+"%")
	}
	if req.EventStatus != "" {
		db = db.Where(s.Dao.Columns.EventStatus, req.EventStatus)
	}
	if req.EventType != "" {
		db = db.Where(s.Dao.Columns.EventType, req.EventType)
	}
	if req.PriorityLevel != "" {
		db = db.Where(s.Dao.Columns.PriorityLevel, req.PriorityLevel)
	}
	if req.IsBig != "" {
		db = db.Where(s.Dao.Columns.IsBig, req.IsBig)
	}
	if req.IsOps != "" {
		db = db.Where(s.Dao.Columns.IsOps, req.IsOps)
	}
	if req.CustName != "" {
		db = db.Where(s.Dao.Columns.CustName+" like ?", "%"+req.CustName+"%")
	}
	if req.OpsUserName != "" {
		db = db.Where(s.Dao.Columns.OpsUserName+" like ?", "%"+req.OpsUserName+"%")
	}
	if req.ContractName != "" {
		db = db.Where(s.Dao.Columns.ContractName+" like ?", "%"+req.ContractName+"%")
	}
	if req.ProductLine != "" {
		db = db.Where(s.Dao.Columns.ProductLine, req.ProductLine)
	}
	if req.BeginTime != "" {
		db = db.Where(s.Dao.Columns.CreatedTime+" >= ?", req.BeginTime)
	}
	if req.EndTime != "" {
		db = db.Where(s.Dao.Columns.CreatedTime+" <= ?", req.EndTime)
	}

	total, err = db.Count()
	if err != nil {
		g.Log().Error(err)
		return 0, nil, myerrors.DbError("查询运维事件数量失败")
	}

	pageNum, pageSize := req.GetPage()
	err = db.Page(pageNum, pageSize).Order(s.Dao.Columns.CreatedTime + " desc").Scan(&list)
	if err != nil {
		g.Log().Error(err)
		return 0, nil, myerrors.DbError("查询运维事件列表失败")
	}

	return total, list, nil
}

// GetEntityById 运维事件详情
func (s *OperationService) GetEntityById(req *comm_def.IdReq) (detail *opsdevmodel.OpsOperationEvent, err error) {
	if req.Id <= 0 {
		return nil, myerrors.ValidError("参数有误!")
	}

	detail = new(opsdevmodel.OpsOperationEvent)
	err = s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).WherePri(s.Dao.Columns.Id, req.Id).Scan(detail)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("查询运维事件详情失败")
	}
	if detail.Id <= 0 {
		return nil, myerrors.TipsError("运维事件不存在")
	}

	return detail, nil
}

// Create 创建运维事件
func (s *OperationService) Create(req *opsdevmodel.OpsOperationEventReq) (err error) {
	if err = gvalid.CheckStruct(s.Ctx, req, nil); err != nil {
		return myerrors.ValidError(err.Error())
	}

	data := gconv.Map(req)

	service.SetCreatedInfo(data, s.GetCxtUserId(), s.GetCxtUserName())
	data["eventNo"] = generateEventNo()
	data["eventStatus"] = opsdevmodel.EventStatusProcessing
	data["opsUserId"] = s.GetCxtUserId()
	data["opsUserName"] = s.GetCxtUserName()

	if v, ok := data["feedbackDate"]; ok && v == "" {
		data["feedbackDate"] = gtime.Now()
	}
	if v, ok := data["assignTime"]; ok && v == "" {
		data["assignTime"] = gtime.Now()
	}

	delete(data, "completeTime")

	result, err := s.Dao.Data(data).Insert()
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("创建运维事件失败")
	}

	id, err := result.LastInsertId()
	if err != nil {
		g.Log().Error(err)
		return nil
	}

	recordData := g.Map{
		s.RecordDao.Columns.EventId:        id,
		s.RecordDao.Columns.HandleUserId:   s.GetCxtUserId(),
		s.RecordDao.Columns.HandleUserName: s.GetCxtUserName(),
		s.RecordDao.Columns.HandleContent:  "创建运维事件",
		s.RecordDao.Columns.HandleResult:   opsdevmodel.HandleResultUnresolved,
		s.RecordDao.Columns.HandleDate:     gtime.Now(),
		s.RecordDao.Columns.OperateType:    opsdevmodel.OperateTypeProcess,
	}
	service.SetCreatedInfo(recordData, s.GetCxtUserId(), s.GetCxtUserName())

	_, err = s.RecordDao.Data(recordData).Insert()
	if err != nil {
		g.Log().Error(err)
	}

	return nil
}

// UpdateById 更新运维事件
func (s *OperationService) UpdateById(req *opsdevmodel.UpdateOpsOperationEventReq) (err error) {
	if err = gvalid.CheckStruct(s.Ctx, req, nil); err != nil {
		return myerrors.ValidError(err.Error())
	}

	event := new(opsdevmodel.OpsOperationEvent)
	err = s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).WherePri(s.Dao.Columns.Id, req.Id).Scan(event)
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("查询运维事件失败")
	}
	if event.Id <= 0 {
		return myerrors.TipsError("运维事件不存在")
	}
	if err = s.checkNotClosed(event); err != nil {
		return err
	}

	data := gconv.Map(req.OpsOperationEventReq)

	if v, ok := data["feedbackDate"]; ok && v == "" {
		delete(data, "feedbackDate")
	}
	delete(data, "assignTime")
	delete(data, "completeTime")

	service.SetUpdatedInfo(data, s.GetCxtUserId(), s.GetCxtUserName())

	_, err = s.Dao.FieldsEx(service.UpdateFieldEx...).WherePri(s.Dao.Columns.Id, req.Id).Data(data).Update()
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("更新运维事件失败")
	}

	return nil
}

// DeleteByIds 批量删除运维事件
func (s *OperationService) DeleteByIds(req *comm_def.IdsReq) (err error) {
	if len(req.Ids) == 0 {
		return myerrors.ValidError("参数有误!")
	}

	_, err = s.Dao.WherePri(req.Ids).Data(g.Map{
		s.Dao.Columns.DeletedTime: gtime.Now(),
		s.Dao.Columns.UpdatedBy:   s.GetCxtUserId(),
		s.Dao.Columns.UpdatedName: s.GetCxtUserName(),
	}).Update()
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("删除运维事件失败")
	}

	return nil
}

// checkNotClosed 校验事件未关闭，已关闭的事件不允许操作
func (s *OperationService) checkNotClosed(event *opsdevmodel.OpsOperationEvent) error {
	if event.EventStatus == opsdevmodel.EventStatusClosed {
		return myerrors.TipsError("该事件已关闭，无法进行操作")
	}
	return nil
}

// Process 处理运维事件
func (s *OperationService) Process(ctx context.Context, req *opsdevmodel.OpsOperationEventProcessReq) error {
	if req.Id <= 0 {
		return myerrors.TipsError("任务ID不能为空")
	}

	event := new(opsdevmodel.OpsOperationEvent)
	err := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).WherePri(s.Dao.Columns.Id, req.Id).Scan(event)
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("查询运维事件失败")
	}
	if event.Id <= 0 {
		return myerrors.TipsError("运维事件不存在")
	}
	if err := s.checkNotClosed(event); err != nil {
		return err
	}

	switch req.OperateType {
	case opsdevmodel.OperateTypeProcess:
		return s.processStart(ctx, event, req)
	case opsdevmodel.OperateTypeResume:
		return s.processResume(ctx, event, req)
	case opsdevmodel.OperateTypeTransfer:
		return s.processTransfer(ctx, event, req)
	case opsdevmodel.OperateTypeSuspend:
		return s.processSuspend(ctx, event, req)
	case opsdevmodel.OperateTypeClose:
		return s.processClose(ctx, event, req)
	default:
		return myerrors.TipsError("未知的操作类型")
	}
}

func (s *OperationService) processStart(ctx context.Context, event *opsdevmodel.OpsOperationEvent, req *opsdevmodel.OpsOperationEventProcessReq) error {
	if event.EventStatus != opsdevmodel.EventStatusPending {
		return myerrors.TipsError("当前事件状态不能进行此操作")
	}

	return s.Dao.Transaction(context.TODO(), func(ctx context.Context, tx *gdb.TX) error {
		_, err := s.Dao.TX(tx).FieldsEx(service.UpdateFieldEx...).WherePri(s.Dao.Columns.Id, event.Id).Data(g.Map{
			s.Dao.Columns.EventStatus: opsdevmodel.EventStatusProcessing,
			s.Dao.Columns.OpsUserId:   s.GetCxtUserId(),
			s.Dao.Columns.OpsUserName: s.GetCxtUserName(),
			s.Dao.Columns.AssignTime:  gtime.Now(),
			s.Dao.Columns.UpdatedBy:   s.GetCxtUserId(),
			s.Dao.Columns.UpdatedName: s.GetCxtUserName(),
			s.Dao.Columns.UpdatedTime: gtime.Now(),
		}).Update()
		if err != nil {
			return err
		}

		recordData := g.Map{
			s.RecordDao.Columns.EventId:        event.Id,
			s.RecordDao.Columns.HandleUserId:   s.GetCxtUserId(),
			s.RecordDao.Columns.HandleUserName: s.GetCxtUserName(),
			s.RecordDao.Columns.HandleContent:  req.HandleContent,
			s.RecordDao.Columns.HandleResult:   opsdevmodel.HandleResultUnresolved,
			s.RecordDao.Columns.HandleDate:     gtime.Now(),
			s.RecordDao.Columns.OperateType:    opsdevmodel.OperateTypeProcess,
		}
		service.SetCreatedInfo(recordData, s.GetCxtUserId(), s.GetCxtUserName())
		_, err = s.RecordDao.TX(tx).Data(recordData).Insert()
		if err != nil {
			return err
		}

		return nil
	})
}

func (s *OperationService) processClose(ctx context.Context, event *opsdevmodel.OpsOperationEvent, req *opsdevmodel.OpsOperationEventProcessReq) error {
	if event.EventStatus == opsdevmodel.EventStatusPending {
		return myerrors.TipsError("待处理状态不能直接关闭，请先接收")
	}
	if event.EventStatus == opsdevmodel.EventStatusSuspended {
		return myerrors.TipsError("挂起状态不允许关闭事件，请先转处理")
	}

	return s.Dao.Transaction(context.TODO(), func(ctx context.Context, tx *gdb.TX) error {
		_, err := s.Dao.TX(tx).FieldsEx(service.UpdateFieldEx...).WherePri(s.Dao.Columns.Id, event.Id).Data(g.Map{
			s.Dao.Columns.EventStatus:  opsdevmodel.EventStatusClosed,
			s.Dao.Columns.CompleteTime: gtime.Now(),
			s.Dao.Columns.CompleteDesc: req.HandleContent,
			s.Dao.Columns.UpdatedBy:    s.GetCxtUserId(),
			s.Dao.Columns.UpdatedName:  s.GetCxtUserName(),
			s.Dao.Columns.UpdatedTime:  gtime.Now(),
		}).Update()
		if err != nil {
			return err
		}

		recordData := g.Map{
			s.RecordDao.Columns.EventId:        event.Id,
			s.RecordDao.Columns.HandleUserId:   s.GetCxtUserId(),
			s.RecordDao.Columns.HandleUserName: s.GetCxtUserName(),
			s.RecordDao.Columns.HandleContent:  req.HandleContent,
			s.RecordDao.Columns.HandleResult:   req.HandleResult,
			s.RecordDao.Columns.HandleDate:     gtime.Now(),
			s.RecordDao.Columns.OperateType:    opsdevmodel.OperateTypeClose,
		}
		service.SetCreatedInfo(recordData, s.GetCxtUserId(), s.GetCxtUserName())
		_, err = s.RecordDao.TX(tx).Data(recordData).Insert()
		if err != nil {
			return err
		}

		return nil
	})
}

func (s *OperationService) processTransfer(ctx context.Context, event *opsdevmodel.OpsOperationEvent, req *opsdevmodel.OpsOperationEventProcessReq) error {
	if event.EventStatus != opsdevmodel.EventStatusProcessing && event.EventStatus != opsdevmodel.EventStatusProcessingNormal {
		return myerrors.TipsError("当前事件状态不能转研发")
	}

	return s.Dao.Transaction(context.TODO(), func(ctx context.Context, tx *gdb.TX) error {
		_, err := s.Dao.TX(tx).FieldsEx(service.UpdateFieldEx...).WherePri(s.Dao.Columns.Id, event.Id).Data(g.Map{
			s.Dao.Columns.EventStatus: opsdevmodel.EventStatusTransfer,
			s.Dao.Columns.UpdatedBy:   s.GetCxtUserId(),
			s.Dao.Columns.UpdatedName: s.GetCxtUserName(),
			s.Dao.Columns.UpdatedTime: gtime.Now(),
		}).Update()
		if err != nil {
			return err
		}

		recordData := g.Map{
			s.RecordDao.Columns.EventId:        event.Id,
			s.RecordDao.Columns.HandleUserId:   s.GetCxtUserId(),
			s.RecordDao.Columns.HandleUserName: s.GetCxtUserName(),
			s.RecordDao.Columns.HandleContent:  req.HandleContent,
			s.RecordDao.Columns.HandleResult:   opsdevmodel.HandleResultUnresolved,
			s.RecordDao.Columns.HandleDate:     gtime.Now(),
			s.RecordDao.Columns.OperateType:    opsdevmodel.OperateTypeTransfer,
		}
		service.SetCreatedInfo(recordData, s.GetCxtUserId(), s.GetCxtUserName())
		_, err = s.RecordDao.TX(tx).Data(recordData).Insert()
		if err != nil {
			return err
		}

		return nil
	})
}

func (s *OperationService) processSuspend(ctx context.Context, event *opsdevmodel.OpsOperationEvent, req *opsdevmodel.OpsOperationEventProcessReq) error {
	if event.EventStatus != opsdevmodel.EventStatusProcessing && event.EventStatus != opsdevmodel.EventStatusProcessingNormal && event.EventStatus != opsdevmodel.EventStatusTransfer {
		return myerrors.TipsError("当前事件状态不能挂起")
	}

	return s.Dao.Transaction(context.TODO(), func(ctx context.Context, tx *gdb.TX) error {
		_, err := s.Dao.TX(tx).FieldsEx(service.UpdateFieldEx...).WherePri(s.Dao.Columns.Id, event.Id).Data(g.Map{
			s.Dao.Columns.EventStatus: opsdevmodel.EventStatusSuspended,
			s.Dao.Columns.UpdatedBy:   s.GetCxtUserId(),
			s.Dao.Columns.UpdatedName: s.GetCxtUserName(),
			s.Dao.Columns.UpdatedTime: gtime.Now(),
		}).Update()
		if err != nil {
			return err
		}

		recordData := g.Map{
			s.RecordDao.Columns.EventId:        event.Id,
			s.RecordDao.Columns.HandleUserId:   s.GetCxtUserId(),
			s.RecordDao.Columns.HandleUserName: s.GetCxtUserName(),
			s.RecordDao.Columns.HandleContent:  req.HandleContent,
			s.RecordDao.Columns.HandleResult:   opsdevmodel.HandleResultUnresolved,
			s.RecordDao.Columns.HandleDate:     gtime.Now(),
			s.RecordDao.Columns.OperateType:    opsdevmodel.OperateTypeSuspend,
		}
		service.SetCreatedInfo(recordData, s.GetCxtUserId(), s.GetCxtUserName())
		_, err = s.RecordDao.TX(tx).Data(recordData).Insert()
		if err != nil {
			return err
		}

		return nil
	})
}

func (s *OperationService) processResume(ctx context.Context, event *opsdevmodel.OpsOperationEvent, req *opsdevmodel.OpsOperationEventProcessReq) error {
	if event.EventStatus != opsdevmodel.EventStatusSuspended {
		return myerrors.TipsError("当前事件状态不能转处理")
	}

	return s.Dao.Transaction(context.TODO(), func(ctx context.Context, tx *gdb.TX) error {
		_, err := s.Dao.TX(tx).FieldsEx(service.UpdateFieldEx...).WherePri(s.Dao.Columns.Id, event.Id).Data(g.Map{
			s.Dao.Columns.EventStatus: opsdevmodel.EventStatusProcessing,
			s.Dao.Columns.UpdatedBy:   s.GetCxtUserId(),
			s.Dao.Columns.UpdatedName: s.GetCxtUserName(),
			s.Dao.Columns.UpdatedTime: gtime.Now(),
		}).Update()
		if err != nil {
			return err
		}

		recordData := g.Map{
			s.RecordDao.Columns.EventId:        event.Id,
			s.RecordDao.Columns.HandleUserId:   s.GetCxtUserId(),
			s.RecordDao.Columns.HandleUserName: s.GetCxtUserName(),
			s.RecordDao.Columns.HandleContent:  req.HandleContent,
			s.RecordDao.Columns.HandleResult:   opsdevmodel.HandleResultUnresolved,
			s.RecordDao.Columns.HandleDate:     gtime.Now(),
			s.RecordDao.Columns.OperateType:    opsdevmodel.OperateTypeResume,
		}
		service.SetCreatedInfo(recordData, s.GetCxtUserId(), s.GetCxtUserName())
		_, err = s.RecordDao.TX(tx).Data(recordData).Insert()
		if err != nil {
			return err
		}

		return nil
	})
}

// GetRecords 获取运维事件处理记录
func (s *OperationService) GetRecords(req *opsdevmodel.OpsOperationEventRecordSearchReq) (total int, list []*opsdevmodel.OpsOperationEventRecord, err error) {
	if req.EventId <= 0 {
		return 0, nil, myerrors.ValidError("事件ID不能为空")
	}

	db := s.RecordDao.FieldsEx(s.RecordDao.Columns.DeletedTime).Where(s.RecordDao.Columns.EventId, req.EventId)

	total, err = db.Count()
	if err != nil {
		g.Log().Error(err)
		return 0, nil, myerrors.DbError("查询处理记录数量失败")
	}

	pageNum, pageSize := req.GetPage()
	err = db.Page(pageNum, pageSize).Order(s.RecordDao.Columns.CreatedTime + " desc").Scan(&list)
	if err != nil {
		g.Log().Error(err)
		return 0, nil, myerrors.DbError("查询处理记录列表失败")
	}

	return total, list, nil
}

// UploadAttachment 上传附件
func (s *OperationService) UploadAttachment(req *opsdevmodel.OpsOperationEventAttachmentReq) (attachment *opsdevmodel.OpsOperationEventAttachment, err error) {
	if req.EventId <= 0 {
		return nil, myerrors.ValidError("事件ID不能为空")
	}
	if req.FileName == "" {
		return nil, myerrors.ValidError("文件名不能为空")
	}
	if req.FileUrl == "" {
		return nil, myerrors.ValidError("文件地址不能为空")
	}

	event := new(opsdevmodel.OpsOperationEvent)
	err = s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).WherePri(s.Dao.Columns.Id, req.EventId).Scan(event)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("查询运维事件失败")
	}
	if err := s.checkNotClosed(event); err != nil {
		return nil, err
	}

	data := g.Map{
		s.AttachmentDao.Columns.EventId:       req.EventId,
		s.AttachmentDao.Columns.EventRecordId: req.EventRecordId,
		s.AttachmentDao.Columns.FileName:      req.FileName,
		s.AttachmentDao.Columns.FileUrl:       req.FileUrl,
		s.AttachmentDao.Columns.FileType:      req.FileType,
		s.AttachmentDao.Columns.Remark:        req.Remark,
	}
	service.SetCreatedInfo(data, s.GetCxtUserId(), s.GetCxtUserName())

	_, err = s.AttachmentDao.Data(data).Insert()
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("上传附件失败")
	}

	// 查询刚插入的记录
	attachment = new(opsdevmodel.OpsOperationEventAttachment)
	err = s.AttachmentDao.Where(s.AttachmentDao.Columns.EventId, req.EventId).
		Order(s.AttachmentDao.Columns.Id + " desc").Scan(attachment)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("查询附件失败")
	}

	return attachment, nil
}

// GetAttachments 获取事件附件列表
func (s *OperationService) GetAttachments(eventId int) (list []*opsdevmodel.OpsOperationEventAttachment, err error) {
	if eventId <= 0 {
		return nil, myerrors.ValidError("事件ID不能为空")
	}

	err = s.AttachmentDao.FieldsEx(s.AttachmentDao.Columns.DeletedTime).
		Where(s.AttachmentDao.Columns.EventId, eventId).
		Order(s.AttachmentDao.Columns.CreatedTime + " desc").Scan(&list)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("查询附件列表失败")
	}

	return list, nil
}

// GetStats 运维事件统计
func (s *OperationService) GetStats() (result g.Map, err error) {
	result = g.Map{}

	statusCounts := []struct {
		key    string
		status string
	}{
		{"pending", opsdevmodel.EventStatusPending},
		{"processingKey", opsdevmodel.EventStatusProcessing},
		{"processingNormal", opsdevmodel.EventStatusProcessingNormal},
		{"transfer", opsdevmodel.EventStatusTransfer},
		{"suspended", opsdevmodel.EventStatusSuspended},
		{"closed", opsdevmodel.EventStatusClosed},
	}

	for _, sc := range statusCounts {
		count, err := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).Where(s.Dao.Columns.EventStatus, sc.status).Count()
		if err != nil {
			g.Log().Error(err)
			return nil, myerrors.DbError("查询运维事件统计失败")
		}
		result[sc.key] = count
	}

	today := gtime.Now().Format("Y-m-d")
	todayNewCount, err := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).Where(s.Dao.Columns.CreatedTime+" >= ?", today+" 00:00:00").Count()
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("查询今日新增数量失败")
	}
	result["todayNew"] = todayNewCount

	return result, nil
}

// generateEventNo 生成事件编号
func generateEventNo() string {
	return fmt.Sprintf("OPS%s", gtime.Now().Format("YmdHis"))
}

// GetKanbanData 看板数据
func (s *OperationService) GetKanbanData(req *opsdevmodel.OpsOperationEventKanbanSearchReq) (result g.Map, err error) {
	result = g.Map{}

	columns := []struct {
		Status string
		Name   string
		Key    string
	}{
		{opsdevmodel.EventStatusPending, "待处理", "10"},
		{opsdevmodel.EventStatusProcessing, "处理中（重点）", "20"},
		{opsdevmodel.EventStatusProcessingNormal, "处理中（普通）", "30"},
		{opsdevmodel.EventStatusTransfer, "转研发", "40"},
		{opsdevmodel.EventStatusSuspended, "挂起", "70"},
	}

	for _, col := range columns {
		db := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).Where(s.Dao.Columns.EventStatus, col.Status)

		if req.KeyWords != "" {
			switch req.SearchType {
			case "custName":
				db = db.Where(s.Dao.Columns.CustName+" like ?", "%"+req.KeyWords+"%")
			case "feedbackReporter":
				db = db.Where(s.Dao.Columns.FeedbackReporter+" like ?", "%"+req.KeyWords+"%")
			case "eventNo":
				db = db.Where(s.Dao.Columns.EventNo+" like ?", "%"+req.KeyWords+"%")
			default:
				db = db.Where(s.Dao.Columns.EventTitle+" like ?", "%"+req.KeyWords+"%")
			}
		}
		if req.EventType != "" {
			db = db.Where(s.Dao.Columns.EventType, req.EventType)
		}
		if req.PriorityLevel != "" {
			db = db.Where(s.Dao.Columns.PriorityLevel, req.PriorityLevel)
		}

		count, err := db.Count()
		if err != nil {
			g.Log().Error(err)
			return nil, myerrors.DbError("查询看板数据失败")
		}

		var list []*opsdevmodel.OpsOperationEvent
		err = db.Scan(&list)
		if err != nil {
			g.Log().Error(err)
			return nil, myerrors.DbError("查询看板数据失败")
		}

		result[col.Key] = g.Map{
			"status": col.Key,
			"name":   col.Name,
			"count":  count,
			"list":   list,
		}
	}

	return result, nil
}

// AssignOpsUser 接收/分配运维人员
func (s *OperationService) AssignOpsUser(req *opsdevmodel.AssignOpsUserReq) error {
	event := new(opsdevmodel.OpsOperationEvent)
	err := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).WherePri(s.Dao.Columns.Id, req.Id).Scan(event)
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("查询运维事件失败")
	}
	if event.Id <= 0 {
		return myerrors.TipsError("运维事件不存在")
	}
	if err := s.checkNotClosed(event); err != nil {
		return err
	}
	if event.EventStatus != opsdevmodel.EventStatusPending {
		return myerrors.TipsError("只有待处理状态的事件才能分配运维人员")
	}

	opsUserId := req.OpsUserId
	opsUserName := req.OpsUserName
	if opsUserId <= 0 {
		opsUserId = s.GetCxtUserId()
	}
	if opsUserName == "" {
		opsUserName = s.GetCxtUserName()
	}

	_, err = s.Dao.FieldsEx(service.UpdateFieldEx...).WherePri(s.Dao.Columns.Id, req.Id).Data(g.Map{
		s.Dao.Columns.EventStatus: opsdevmodel.EventStatusProcessing,
		s.Dao.Columns.OpsUserId:   opsUserId,
		s.Dao.Columns.OpsUserName: opsUserName,
		s.Dao.Columns.AssignTime:  gtime.Now(),
		s.Dao.Columns.UpdatedBy:   s.GetCxtUserId(),
		s.Dao.Columns.UpdatedName: s.GetCxtUserName(),
		s.Dao.Columns.UpdatedTime: gtime.Now(),
	}).Update()
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("分配运维人员失败")
	}

	return nil
}

// AddRecord 添加处理记录
func (s *OperationService) AddRecord(req *opsdevmodel.AddRecordReq) error {
	if req.EventId <= 0 {
		return myerrors.ValidError("事件ID不能为空")
	}

	event := new(opsdevmodel.OpsOperationEvent)
	err := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).WherePri(s.Dao.Columns.Id, req.EventId).Scan(event)
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("查询运维事件失败")
	}
	if event.Id <= 0 {
		return myerrors.TipsError("运维事件不存在")
	}
	if err := s.checkNotClosed(event); err != nil {
		return err
	}

	data := g.Map{
		s.RecordDao.Columns.EventId:        req.EventId,
		s.RecordDao.Columns.HandleUserId:   s.GetCxtUserId(),
		s.RecordDao.Columns.HandleUserName: s.GetCxtUserName(),
		s.RecordDao.Columns.HandleContent:  req.HandleContent,
		s.RecordDao.Columns.HandleResult:   req.HandleResult,
		s.RecordDao.Columns.HandleDate:     gtime.Now(),
		s.RecordDao.Columns.OperateType:    opsdevmodel.OperateTypeProcess,
	}
	service.SetCreatedInfo(data, s.GetCxtUserId(), s.GetCxtUserName())

	_, err = s.RecordDao.Data(data).Insert()
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("添加处理记录失败")
	}

	return nil
}

// DeleteAttachment 删除附件
func (s *OperationService) DeleteAttachment(req *comm_def.IdReq) error {
	if req.Id <= 0 {
		return myerrors.ValidError("参数有误!")
	}

	attachment := new(opsdevmodel.OpsOperationEventAttachment)
	err := s.AttachmentDao.WherePri(s.AttachmentDao.Columns.Id, req.Id).Scan(attachment)
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("查询附件失败")
	}
	if attachment.Id <= 0 {
		return myerrors.TipsError("附件不存在")
	}

	_, err = s.AttachmentDao.WherePri(s.AttachmentDao.Columns.Id, req.Id).Data(g.Map{
		s.AttachmentDao.Columns.DeletedTime: gtime.Now(),
		s.AttachmentDao.Columns.UpdatedBy:   s.GetCxtUserId(),
		s.AttachmentDao.Columns.UpdatedName: s.GetCxtUserName(),
	}).Update()
	if err != nil {
		g.Log().Error(err)
		return myerrors.DbError("删除附件失败")
	}

	return nil
}

// GetHistoryList 运维历史列表
func (s *OperationService) GetHistoryList(req *opsdevmodel.OpsOperationEventHistorySearchReq) (total int, list []*opsdevmodel.OpsOperationEvent, err error) {
	db := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime)
	if !req.IncludeClosed {
		db = db.Where(s.Dao.Columns.EventStatus, opsdevmodel.EventStatusClosed)
	}

	if req.ScopeType == "my" {
		db = db.Where(s.Dao.Columns.OpsUserId, s.GetCxtUserId())
	}
	if req.EventTitle != "" {
		db = db.Where(s.Dao.Columns.EventTitle+" like ?", "%"+req.EventTitle+"%")
	}
	if req.CustName != "" {
		db = db.Where(s.Dao.Columns.CustName+" like ?", "%"+req.CustName+"%")
	}
	if req.FeedbackReporter != "" {
		db = db.Where(s.Dao.Columns.FeedbackReporter+" like ?", "%"+req.FeedbackReporter+"%")
	}
	if req.OpsUserName != "" {
		db = db.Where(s.Dao.Columns.OpsUserName+" like ?", "%"+req.OpsUserName+"%")
	}
	if req.BeginTime != "" {
		db = db.Where(s.Dao.Columns.FeedbackDate+" >= ?", req.BeginTime)
	}
	if req.EndTime != "" {
		db = db.Where(s.Dao.Columns.FeedbackDate+" <= ?", req.EndTime)
	}

	total, err = db.Count()
	if err != nil {
		g.Log().Error(err)
		return 0, nil, myerrors.DbError("查询运维历史数量失败")
	}

	pageNum, pageSize := req.GetPage()
	err = db.Page(pageNum, pageSize).Order(s.Dao.Columns.CompleteTime + " desc").Scan(&list)
	if err != nil {
		g.Log().Error(err)
		return 0, nil, myerrors.DbError("查询运维历史列表失败")
	}

	return total, list, nil
}

// Export 导出运维历史
func (s *OperationService) Export(ctx context.Context, req *opsdevmodel.OpsOperationEventHistoryExport) (content *opsdevmodel.OpsOperationEventHistoryExportContent, err error) {
	db := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime)
	if !req.IncludeClosed {
		db = db.Where(s.Dao.Columns.EventStatus, opsdevmodel.EventStatusClosed)
	}

	if req.ScopeType == "my" {
		db = db.Where(s.Dao.Columns.OpsUserId, s.GetCxtUserId())
	}
	if req.EventTitle != "" {
		db = db.Where(s.Dao.Columns.EventTitle+" like ?", "%"+req.EventTitle+"%")
	}
	if req.CustName != "" {
		db = db.Where(s.Dao.Columns.CustName+" like ?", "%"+req.CustName+"%")
	}
	if req.FeedbackReporter != "" {
		db = db.Where(s.Dao.Columns.FeedbackReporter+" like ?", "%"+req.FeedbackReporter+"%")
	}
	if req.OpsUserName != "" {
		db = db.Where(s.Dao.Columns.OpsUserName+" like ?", "%"+req.OpsUserName+"%")
	}
	if req.BeginTime != "" {
		db = db.Where(s.Dao.Columns.FeedbackDate+" >= ?", req.BeginTime)
	}
	if req.EndTime != "" {
		db = db.Where(s.Dao.Columns.FeedbackDate+" <= ?", req.EndTime)
	}

	var list []*opsdevmodel.OpsOperationEvent
	err = db.Order(s.Dao.Columns.CompleteTime + " desc").Scan(&list)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("查询运维历史失败")
	}

	// 获取所有事件ID
	var eventIds []int
	for _, item := range list {
		eventIds = append(eventIds, item.Id)
	}

	// 获取所有事件的处理记录
	var records []*opsdevmodel.OpsOperationEventRecord
	if len(eventIds) > 0 {
		err = s.RecordDao.WhereIn(s.RecordDao.Columns.EventId, eventIds).Order(s.RecordDao.Columns.HandleDate + " desc").Scan(&records)
		if err != nil {
			g.Log().Error(err)
			return nil, myerrors.DbError("查询处理记录失败")
		}
	}

	// 构建记录Map
	recordMap := make(map[int][]*opsdevmodel.OpsOperationEventRecord)
	for _, record := range records {
		recordMap[record.EventId] = append(recordMap[record.EventId], record)
	}

	// 构建状态Map
	statusMap := map[string]string{
		opsdevmodel.EventStatusPending:          "待处理",
		opsdevmodel.EventStatusProcessing:       "处理中（重点）",
		opsdevmodel.EventStatusProcessingNormal: "处理中（普通）",
		opsdevmodel.EventStatusTransfer:         "转研发",
		opsdevmodel.EventStatusSuspended:        "挂起",
		opsdevmodel.EventStatusClosed:           "已关闭",
	}
	// 构建操作类型Map
	operateTypeMap := map[string]string{
		opsdevmodel.OperateTypeProcess:  "处理",
		opsdevmodel.OperateTypeResume:   "转处理",
		opsdevmodel.OperateTypeTransfer: "转研发",
		opsdevmodel.OperateTypeSuspend:  "挂起",
		opsdevmodel.OperateTypeClose:    "关闭",
	}
	// 构建处理结果Map
	handleResultMap := map[string]string{
		opsdevmodel.HandleResultResolved:   "已解决",
		opsdevmodel.HandleResultPartially:  "部分解决",
		opsdevmodel.HandleResultUnresolved: "未解决",
	}

	// 构建导出数据
	exportDataList := make([]map[string]interface{}, 0)
	for _, item := range list {
		// 构建处理过程
		processBuilder := ""
		if itemRecords, ok := recordMap[item.Id]; ok && len(itemRecords) > 0 {
			for i, record := range itemRecords {
				// 处理时间（仅年月）
				handleDate := ""
				if record.HandleDate != nil {
					handleDate = record.HandleDate.Format("Y-m-d H:i:s")
				}
				// 操作类型描述
				operateTypeStr := operateTypeMap[record.OperateType]
				if operateTypeStr == "" {
					operateTypeStr = record.OperateType
				}
				// 处理结果描述
				handleResultStr := handleResultMap[record.HandleResult]
				if handleResultStr == "" {
					handleResultStr = record.HandleResult
				}
				// 清理处理内容中的HTML标签
				cleanContent := cleanHtmlTags(record.HandleContent)

				recordStr := fmt.Sprintf("%s-%s-%s-%s-%s", handleDate, record.HandleUserName, operateTypeStr, handleResultStr, cleanContent)
				if i > 0 {
					processBuilder += "\n" + recordStr
				} else {
					processBuilder = recordStr
				}
			}
		}

		closedTime := ""
		if item.CompleteTime != nil {
			closedTime = item.CompleteTime.Format("Y-m-d")
		}

		feedbackDate := ""
		if item.FeedbackDate != nil {
			feedbackDate = item.FeedbackDate.Format("Y-m-d")
		}

		exportData := map[string]interface{}{
			"eventNo":       item.EventNo,
			"eventTitle":    item.EventTitle,
			"eventStatus":   statusMap[item.EventStatus],
			"eventType":     item.EventType,
			"custName":      item.CustName,
			"opsUserName":   item.OpsUserName,
			"feedbackDate":  feedbackDate,
			"priorityLevel": item.PriorityLevel,
			"handleProcess": processBuilder,
			"closedTime":    closedTime,
		}
		exportDataList = append(exportDataList, exportData)
	}

	// 调用公共导出方法
	exportContent := new(opsdevmodel.OpsOperationEventHistoryExportContent)
	contentBase64, err := service.CommonExportExcel(ctx, "运维历史", opsdevmodel.OpsOperationEventHistoryExportData{}, exportDataList)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("导出运维历史失败")
	}

	exportContent.Content = contentBase64
	return exportContent, nil
}

func (s *OperationService) ExportNonClosed(ctx context.Context, req *opsdevmodel.OpsOperationEventExport) (content *opsdevmodel.OpsOperationEventHistoryExportContent, err error) {
	db := s.Dao.FieldsEx(s.Dao.Columns.DeletedTime).Where(s.Dao.Columns.EventStatus+" != ?", opsdevmodel.EventStatusClosed)

	var list []*opsdevmodel.OpsOperationEvent
	err = db.Order(s.Dao.Columns.FeedbackDate + " desc").Scan(&list)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("查询运维事件失败")
	}

	var eventIds []int
	for _, item := range list {
		eventIds = append(eventIds, item.Id)
	}

	var records []*opsdevmodel.OpsOperationEventRecord
	if len(eventIds) > 0 {
		err = s.RecordDao.WhereIn(s.RecordDao.Columns.EventId, eventIds).Order(s.RecordDao.Columns.HandleDate + " desc").Scan(&records)
		if err != nil {
			g.Log().Error(err)
			return nil, myerrors.DbError("查询处理记录失败")
		}
	}

	recordMap := make(map[int][]*opsdevmodel.OpsOperationEventRecord)
	for _, record := range records {
		recordMap[record.EventId] = append(recordMap[record.EventId], record)
	}

	statusMap := map[string]string{
		opsdevmodel.EventStatusPending:          "待处理",
		opsdevmodel.EventStatusProcessing:       "处理中（重点）",
		opsdevmodel.EventStatusProcessingNormal: "处理中（普通）",
		opsdevmodel.EventStatusTransfer:         "转研发",
		opsdevmodel.EventStatusSuspended:        "挂起",
		opsdevmodel.EventStatusClosed:           "已关闭",
	}

	operateTypeMap := map[string]string{
		opsdevmodel.OperateTypeProcess:  "处理",
		opsdevmodel.OperateTypeResume:   "转处理",
		opsdevmodel.OperateTypeTransfer: "转研发",
		opsdevmodel.OperateTypeSuspend:  "挂起",
		opsdevmodel.OperateTypeClose:    "关闭",
	}

	handleResultMap := map[string]string{
		opsdevmodel.HandleResultResolved:   "已解决",
		opsdevmodel.HandleResultPartially:  "部分解决",
		opsdevmodel.HandleResultUnresolved: "未解决",
	}

	exportDataList := make([]map[string]interface{}, 0)
	for _, item := range list {
		processBuilder := ""
		if itemRecords, ok := recordMap[item.Id]; ok && len(itemRecords) > 0 {
			for i, record := range itemRecords {
				handleDate := ""
				if record.HandleDate != nil {
					handleDate = record.HandleDate.Format("Y-m-d H:i:s")
				}
				operateTypeStr := operateTypeMap[record.OperateType]
				if operateTypeStr == "" {
					operateTypeStr = record.OperateType
				}
				handleResultStr := handleResultMap[record.HandleResult]
				if handleResultStr == "" {
					handleResultStr = record.HandleResult
				}
				cleanContent := cleanHtmlTags(record.HandleContent)

				recordStr := fmt.Sprintf("%s-%s-%s-%s-%s", handleDate, record.HandleUserName, operateTypeStr, handleResultStr, cleanContent)
				if i > 0 {
					processBuilder += "\n" + recordStr
				} else {
					processBuilder = recordStr
				}
			}
		}

		feedbackDate := ""
		if item.FeedbackDate != nil {
			feedbackDate = item.FeedbackDate.Format("Y-m-d")
		}

		exportData := map[string]interface{}{
			"eventNo":       item.EventNo,
			"eventTitle":    item.EventTitle,
			"eventStatus":   statusMap[item.EventStatus],
			"eventType":     item.EventType,
			"custName":      item.CustName,
			"opsUserName":   item.OpsUserName,
			"feedbackDate":  feedbackDate,
			"priorityLevel": item.PriorityLevel,
			"handleProcess": processBuilder,
		}
		exportDataList = append(exportDataList, exportData)
	}

	exportContent := new(opsdevmodel.OpsOperationEventHistoryExportContent)
	contentBase64, err := service.CommonExportExcel(ctx, "运维事件", opsdevmodel.OpsOperationEventExportData{}, exportDataList)
	if err != nil {
		g.Log().Error(err)
		return nil, myerrors.DbError("导出运维事件失败")
	}

	exportContent.Content = contentBase64
	return exportContent, nil
}

func cleanHtmlTags(content string) string {
	if content == "" {
		return ""
	}

	imgPattern := regexp.MustCompile(`src=["']([^"']+)["']`)
	imgMatches := imgPattern.FindAllStringSubmatch(content, -1)

	seen := make(map[string]bool)
	var imgUrls []string
	for _, match := range imgMatches {
		if len(match) > 1 && !seen[match[1]] {
			seen[match[1]] = true
			imgUrls = append(imgUrls, match[1])
		}
	}

	htmlTagPattern := regexp.MustCompile(`<[^>]*>`)
	result := htmlTagPattern.ReplaceAllString(content, "")

	result = strings.ReplaceAll(result, "&nbsp;", " ")
	result = strings.ReplaceAll(result, "&amp;", "&")
	result = strings.ReplaceAll(result, "&lt;", "<")
	result = strings.ReplaceAll(result, "&gt;", ">")
	result = strings.ReplaceAll(result, "&quot;", "\"")
	result = strings.ReplaceAll(result, "&#39;", "'")

	result = strings.TrimSpace(result)

	if len(imgUrls) > 0 {
		result += "\n图片: "
		for i, url := range imgUrls {
			if i > 0 {
				result += ", "
			}
			result += url
		}
	}

	return result
}